Dennis Mueller

Dennis Mueller is a Senior Manager in the Accenture GlobalTravel practice based in Singapore specializing in Customer ExperienceManagement, Customer Loyalty, Customer Service as well as Marketing &Campaign Management. He has over 14 years of experience ranging from businessanalysis & strategy development work to directing business process &functional design projects aimed to drive the digital customer agenda andelevate the overall customer experience. Dennis has worked across industrieswith a strong focus on the travel and transportation industry in Asia as wellas Europe.

Do not miss Dennis’ case study on the afternoon of the 13^thof April on insights into an airline customer.