Maria Jakubowska


Consulting Director APAC, Enterprise Content Management
Comarch SA


16:15 Case Study: Smart customer care tools – How can you show your customers that you really care?

We live in the era of the customer. Modern customers have higher demands, want special treatment, and enjoy tailor-made solutions and personalized experience. During the presentation I’ll show you:
• Era of the customer – What is the modern customer looking for?
• How can you use IT solutions in order to provide your customers with better, quicker and proactive care?
• Smart Tools – How can you effectively use Social Media analytics module, Machine Learning engine or Proactive chat?



Check out the incredible speaker line-up to see who will be joining Maria.

Download The Latest Agenda