Maria Jakubowska

Consulting Director APAC, Enterprise Content Management
Comarch SA

Maria Jakubowska is APAC Consulting Director at Comarch Enterprise Content Management. Participation in many international projects allowed her to gain an extensive knowledge in document and process management. She graduated from Cracow University of Science and Technology (Poland). In Comarch since 2012. Maria specializes in Customer Care systems (dedicated to different industries, including travel), Accounts Payable, Contract LifeCycle Management and Quality Management.

Check out the incredible speaker line-up to see who will be joining Maria.

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Mobile and Multi Device Focus Day, 12th April

Sunday, December 4th, 2016

16:15 Case Study: Smart customer care tools – How can you show your customers that you really care?

We live in the era of the customer. Modern customers have higher demands, want special treatment, and enjoy tailor-made solutions and personalized experience. During the presentation I’ll show you:

• Era of the customer – What is the modern customer looking for?

• How can you use IT solutions in order to provide your customers with better, quicker and proactive care?

• Smart Tools – How can you effectively use Social Media analytics module, Machine Learning engine or Proactive chat?